​Navigating Washington's Waters: The Angry Side of a Tourist Icon

​For many visitors to Washington, a trip on one of the state's iconic ferries is a must-do. The experience promises breathtaking views of the Puget Sound, the majestic Olympic Mountains, and the Seattle skyline from a unique vantage point. It’s no surprise that the Washington State Ferries system is often cited as one of the state's most popular tourist activities.

​But for those who have experienced this journey, particularly during peak season, there's a less-photographed side to the experience: the often-tense interaction with ferry workers. The image of a frustrated, bossy, or even outright angry ferry employee yelling at drivers is, unfortunately, almost a cliché. It’s a moment that can sour an otherwise beautiful experience and leave a lasting, negative impression on visitors to our region.

​It's easy to be a tourist and judge these interactions, but it’s also important to step back and consider the immense pressures these workers face. Imagine doing the same job, day in and day out, with endless streams of traffic. On any given sailing, you're not just dealing with seasoned commuters who know the drill. You're also directing a significant number of tourists—people who are often distracted, unsure of where to go, and maybe even a little stressed themselves. They're trying to figure out which lane is theirs, how to park, and what the rules are for their vehicle and passengers.

​For a ferry worker, this can be an exercise in endless repetition and frustration. They are responsible for the safe and efficient loading of hundreds of vehicles and thousands of passengers. A single mistake—a car in the wrong lane, a driver not following directions—can cause significant delays or, in the worst-case scenario, create a safety hazard. When you've had to explain the same simple instruction for the thousandth time, it's understandable that patience can wear thin.

​But understanding the "why" doesn't change the outcome. A memorable vacation often hinges on the small, human interactions along the way. A warm welcome, a friendly face, or a moment of grace can make all the difference. When that moment is replaced by a terse command or an angry shout, it detracts from the overall experience. It's a shame that a system so integral to the character and beauty of Washington can, at times, feel so unwelcoming.

​So, what's the solution? There's no easy answer. We can't simply ask ferry workers to be perpetually cheerful robots. Their job is physically and mentally demanding. Perhaps the focus needs to be on better training, not just in safety protocols, but in de-escalation and customer service. Or maybe it's about finding ways to better inform visitors before they even arrive at the terminal, through clearer signage, videos, or even dedicated "tourist lanes" where extra time and patience are built into the loading process.

​For those of us who call Washington home, the ferry system is more than just a tourist attraction; it's a vital part of our daily lives. But for the many people who visit our state, it's a first impression. It's a chance to show off not just our stunning scenery, but our legendary "Washington nice." Let's hope that in the future, the human experience of riding the ferry can be as beautiful as the views it offers.